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Terms and Conditions

Thank you for visiting the website of W Patisserie. By visiting and using this website, including purchasing our products, you agree that your access to and use of this website are subject to the terms and conditions set forth in this legal notice, our privacy policy, and all applicable laws. These terms and conditions are subject to change without notice and any changes will be posted herein.

As used in this agreement, “I”, “us”, “we” or “our” refers to W Patisserie, its partners, and service providers. Whereas “you”, “your”, or “client” refers to the customer, the consumer or the buyer.


The information contained within this website is provided on the understanding that we make no warranty, guarantee or promise expressed or implied in relation to the content or accuracy of the information and material available via the website.

You agree that we will not be liable in any way for any actions taken on the basis of or errors in the information or material accessible via this website. We disclaim any and all liability incurred as a result of use or reliance on the information or material accessible via this website.

We are not responsible for the content of any website linked to or from this website. We expressly disclaim any and all liability and responsibility to any person in respect of the use of material provided on a referenced website.

We also assumes no responsibility for any damage to your computer system which arises in connection with your use of this website, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing of this website or your downloading of any materials, data, text or images from the website.

Your use of the material contained on this website is at your sole risk. Any information and data is provided on an as is basis and excludes any warranties which may be excluded by law. We reserves the right to change any material on this website at any time without prior written notice.

Customers and Website Accounts

Our website services are intended to be used by and delivered to customers within Australia only. By purchasing a product through our website, you acknowledge that you are over 18 years of age.

When purchasing a product from this website, you agree to pay for such goods and you must complete the process by providing certain information on the checkout page. We will use parts of such informtion to automatically create an account for you on the website. An active account helps you to track orders, update billing and shipping addresses, and manage other profile information.

By becoming a customer on this website, you agree to provide us with true and accurate details at all times and update them from time to time when they change. Our privacy policy contains information on how we collect, store, and use the details you provide to us.

We reserve the right to terminate your customer account at any time if you breach these terms and conditions.

Currency and Financial Transactions

All prices on our website are in Australian Dollars and are inclusive of GST. We reserve the right to amend our price list at any time without prior notice. If you have placed an order, we reserve the right to cancel your order should our prices change.

We do not store any credit card details at all, and we use a secure Third Party Provider to process all credit card transactions.

Products Portfolio and Product Images

Our range of perishable products include items such as desserts, eclairs, cakes, macarons and celebration cakes. We may add, replace, or remove our range of products offered at any time. If you have placed an order, we reserve the right to cancel your order should our product portfolio change.

Images with our products have been provided for illustrative purposes only and we do not guarantee that any product image will be reproduced in true colour nor that any given image will reflect or portray the full design or options relating to that product. When we become aware of any misrepresentation, we reserve the right to correct any error or omission.

Terms for Regular Orders

Online Orders

For products listed for delivery on our website, you may place orders using our website’s services at any time. Once you have submitted an order, you may not cancel the order even if our acceptance or rejection of your order is still pending.

Shipping and Delivery

It is your responsibility to ensure that you provide accurate information such as receipient’s full name, mobile number, full delivery address including building or business name, as applicable, preferred delivery date and time, at the time of placing an order on our website.

It is also your responsibility that someone will be available at the specified address at the designated date and time to receive the delivery. We will take every precaution to ensure the delivery is a success but will take no responsibility if you are unable to receive the deliver. There will only be one delivery attempt during normal business hours.

Returns and Refunds

We strive to ensure that our products are delivered to you in the condition that they were dispatched from our pastry kitchen. However, if you wish to return a faulty or damaged product, you must notify us within 24 hours of receiving your delivery either by phone or through our Contact Us page on our website.

If we are unable to return or replace the damaged or faulty product/s, we undertake to reimburse your credit card for the amount debited including shipping charges.

Limitation of Liability

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of goods only. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from any order we have supplied. We do not accept liability for any loss or damage due to late delivery.

Terms for Special Orders

Payment for Special Orders

For special orders such as custom celebration cakes or made-to-order cakes for special events, or anything outside of our day-to-day range, we will require an advance deposit, as applicable and agreed, of the total invoiced amount. Fulfillment process for special orders will not commence until we have received such deposit. The balance payment in full is required to be paid, a minimum of 7 (seven) days prior to delivery or collection.

Changes to and Refunds for Special Orders

Please note that deposits for special orders are non refundable. If you cancel your order within 7 (seven) days of the delivery or collection date, the balance outstanding will be due and payable. Any changes made to your special order within 14 days of collection or delivery will incur a surcharge, depending on the change requested. In most instances we can accommodate changes, however at times this is just not possible.

Equipment Hire for Special Orders

When hiring one of our equipment such as an acrylic cake stand, the following applies:

  • Equipment rent, as applicable, needs to be paid as part of the full payment, a minimum of 7 (seven) days prior to delivery or collection
  • Credit card details are required as a security (including CCV)

If the equipment is not returned to us within 3 business days from the hire date, or has been damaged, the full cost of such equipment will be charged to your credit card.

Transportation and Limitation of Liability

It is important to remember that our products are delicate and perishable. To ensure the quality of your special order is not compromised during transportation, we recommend that you keep your delivery box flat at all times and avoid placing it in direct sunlight. The floor or boot of your car is the best place and ensure your box is secure and will not slide around.

Once you have collected or accepted delivery of your special order, it is important to follow these instructions as we will not accept liability for any loss or damage caused during transportation or delivery of the special order. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of goods only. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from any special product we have supplied.

We may change the terms for special orders and equipment hire, without notice, at our own discretion, anytime in the future.

Intellectual Property

All materials contained on this website, including but not limited to text, articles, images, logos, buttons, icons and the selection and arrangement thereof are protected by copyright law. Unless otherwise stated, we own all intellectual property on this website.

The material may be viewed online by you and may be reproduced in hard copy only for your personal reference. Unless otherwise permitted by law or with written permission from us, the material and information on this website may not otherwise be reproduced, modified, published, transmitted or displayed and may not be distributed to any person (including distribution by email) or incorporated into any other website.

Linking Policy

If you establish a link to the our website, you agree to link at your own risk. You should only link in a manner which clearly signifies that they will be moving from your website to this website. We will not be liable in any way for any loss or damage caused to you as a result to your link to this website. You agree to continually indemnify our website, our partners, and service providers against any loss, damage or any expense suffered by you as a result of linking to our website.


You agree to indemnify and hold us harmless for all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of this website.

Governing Law

The laws of the Australian Capital Territory govern this website.

Privacy Policy

Our website has elaborate data protection processes and you may look up all such relevant information maintained at our Privacy Policy page.